Right of Withdrawal for Consumers
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.
Right of Withdrawal
You have the right to withdraw from this contract within 14 days without providing any reason. The withdrawal period is 14 days from the day:
- You, or a third party designated by you (other than the carrier), takes possession of the goods, if you ordered one or more items in a single order delivered together.
- You, or a third party designated by you (other than the carrier), takes possession of the last item, if multiple items from a single order are delivered separately.
- You, or a third party designated by you (other than the carrier), takes possession of the last partial shipment or piece, if the goods are delivered in multiple parts.
To exercise your right of withdrawal, you must notify us:
BOSS.BSS L.L.C.
Str. Rruga Kalabrien 123 PN, Pristina
Kosovo
Email: info@bossb.gold
with a clear statement (e.g., a letter sent by post or an email) of your decision to withdraw from the contract. You may use the sample withdrawal form provided below, though it is not mandatory.
To meet the withdrawal deadline, it is sufficient to send your notification before the 14-day period expires.
Consequences of Withdrawal
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except additional costs arising from choosing a delivery method other than our standard, least expensive option), without undue delay and no later than 14 days from the day we receive your withdrawal notice. We will use the same payment method you used for the original transaction unless otherwise agreed; no fees will be charged for this refund.
We may withhold the refund until we have received the returned goods or you provide proof of return, whichever occurs first.
You must return or hand over the goods to us without undue delay and no later than 14 days from the day you notify us of the withdrawal. The deadline is met if you send the goods before the 14-day period expires. You bear the direct costs of returning the goods.
You are liable for any diminished value of the goods only if this results from handling beyond what is necessary to examine their nature, characteristics, and functionality.
Exclusion or Expiration of the Right of Withdrawal
The right of withdrawal does not apply to contracts for:
- Goods that are not prefabricated and are made based on your individual selection or specification, or are clearly tailored to your personal needs.
- Goods that can spoil quickly or have an expiration date that would soon pass.
- Sealed goods unsuitable for return due to health or hygiene reasons if the seal is removed after delivery.
- Goods that, due to their nature, are inseparably mixed with other items after delivery.
Sample Withdrawal Form
(If you wish to withdraw, please complete and return this form.)
To: BOSS.BSS L.L.C., Str. Rruga Kalabrien 123 PN, Pristina, Kosovo, Email: info@bossb.gold
Date
(*) Delete as applicable.
I/We () hereby withdraw from the contract entered into by me/us () for the purchase of the following goods ()/provision of the following service ()
Ordered on ()/Received on ()
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if submitted on paper)